Getting Started
Can I Access Booker On-Line without having a Booker account number?
You can access this web site but you will be unable to place and order with Booker until you have a store account and registered a web account. There will be limitations on some of the web site features until you have a complete web account.
Still need help? click
here to contact us.
How do I get a Booker Store Account number?
Use the Request a Booker Account feature. This will contact your nearest store who will contact you in order to set up your Booker account.
Still need help? click
here to contact us.
I have a Booker Store Account. How can I browse my local store?
Once you have a Booker account number you can access the web site by clicking on the Booker Store Customer button. Key in your account number. This will allow you to access more features on the web site.
Still need help? click
here to contact us.
I have a Booker Store Account but I am unable to send an order?
This is because your local store manager has not agreed to pick and deliver your order. Click on Registered for Online Ordering. A message will be sent to your local store advising them that you want to place an order. The store will then contact you to arrange pick and delivery and enable your future ordering via the web site. You will also be advised of an access PIN number so you can create a web account.
When you access the web site key in your Booker Store Account number. You will then be asked to key in a PIN number and confirmation code. You can then register your web account. You will need to provide your trading sector, your e-mail address and password.
Still need help? click
here to contact us.
Once I have a web account how do I login?
The Login screen can be accessed by clicking on Login on the top help line. You will need to enter your e-mail address and password in order to login onto the web site. If you do not login the web site will prompt you to login at point of placing your order.
Still need help? click
here to contact us.
What if I forget my password?
On the login screen there is a link to request us to e-mail your password to you.
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here to contact us.
Can I change my login in details?
You can change your e-mail address and password by using the web Account management features. Click on the Account link on the top line menu. Then follow onscreen instructions to change password and e-mail address.
Still need help? click
here to contact us.
Shopping on the site
Will I find the same range of products online that I would find in my local store?
The web site will contain most of the products you can obtain from your local store. If there are any products you want but can’t find please let us know via the Contact Us screens.
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here to contact us.
Is there a charge for delivery?
There will be a delivery charge applied at point of your order being invoiced.
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here to contact us.
Does it cost more to shop online?
No.
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here to contact us.
Can I get the same special offers that I see in store?
The majority of special offers and multi buy deals are available over the web site.
Note these deals will only be applied at the point your order is picked and invoiced.
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here to contact us.
Why can I only see a guide estimate of the cost of my shopping?
We cannot guarantee products will be available or that prices won’t have changed at the point we invoice your order. Therefore all prices are guide. For further details see our web Terms and Conditions.
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here to contact us.
Placing an order
When I order, who will do my shopping for me?
We employ experienced staff who will pick the freshest and best quality products for you.
Still need help? click
here to contact us.
What happens if I order a product that is out of stock?
During the ‘checkout’ process we give you the option for accepting substitutions. If you allow substitutions, our staff will replace products that are out of stock with suitable alternatives. You can decline these products on delivery and return to your local store if unwanted.
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here to contact us.
Returning a Product?
Please contact your local store who will pick up returned products on you next delivery.
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here to contact us.
Copyright
Copyright for the website?
Reproduction of all or any substantial part of this web site in any form is prohibited except that individual user may print or save portions of the web site for their own use.
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here to contact us.
Getting in touch
How can I get in touch with you?
Please click on the ‘Contact Us’ at the top of the screen. Use the form to contact either your local store, our feedback team or the technical service desk.
Still need help? click
here to contact us.