www.booker.co.uk

Booker.co.uk Help

Welcome to Booker.co.uk Help. We have used valuable customer feedback to create a list of the most frequently asked questions to resolve any issues you may have and help you get the most from our site. If you cannot find what you are looking for click here for information on how to contact us.

  • Getting Started
    Can I access Booker Online without having a Booker account number/customer number?

    You are welcome to browse around our website to see what we do, and what kinds of products, promotions and services we offer but you will be unable to purchase anything from us until you have successfully registered to become a customer.

    Still need help? Click here to contact us.

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    How do I find my local branch?

    To find your nearest Booker branch click here to search for it using our Branch Locator.

    Simply click on the map to select your region and select your local Booker from the list, or enter your postcode or town and click on Lookup. Contact details and trading hours will be displayed for your chosen branch on the right hand side of the page. From here you can see the branch's location by clicking on View Branch Map or Continue Browsing to look at the products we sell.

    Still need help? Click here to contact us.

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    How do I get a Booker account?

    Booker is a trade only wholesaler and is not open to the general public. If you are a customer in one of our branches you can set up your online account where you are able to view your recent purchases, access and download your invoice summary detail, and sign up to receive newsletters by e-mail, albeit you will be unable to place any orders until this has been agreed with your local branch.

    If you do not yet have a Booker account and would like one you can click here to select your local branch and register to be a Booker customer. Once you have your customer number you will need to take two proofs of business to your local branch so that they can discuss your individual requirements with you and set up your account.

    You will not be able to order online until you have registered for an online account and agreed collection or delivery arrangements with the Branch Manager.

    Still need help? Click here to contact us.

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    I'm having problems registering?

    If the event that you are experiencing problems with setting up your account you should contact Website Support on 0845 602 3108 who will be more than happy to help you. Lines are open 7am to 7pm every day.

    Alternatively click here for details on how to contact your chosen branch for assistance.

    Still need help? Click here to contact us.

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    I completed registration but I haven't received the confirmation e-mail as advised?

    Although there may be a small delay in receiving your confirmation e-mail you should have received it within 15 minutes. If you can't find it please make sure that you are receiving other messages and check your Trash or Junk mail folder as it may have been filtered out by mistake. It's also worth adding customercare@booker.co.uk to your address book to make sure there are no problems with future e-mails.

    If you are still experiencing problems please check that you entered your e-mail address correctly. If you think you may have entered it incorrectly or you still cannot locate the e-mail please click here to contact us.

    Still need help? Click here to contact us.

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    Your website says that I'm already registered?

    Have you taken your business over from a previous owner? If you have and they have passed their Booker account over to you, you will need to apply for a Booker account in your own name.

    If not you may have already registered to use your account online and forgotten your username and/or password?

    In the event that you are experiencing problems with setting your account up you should contact your local branch for assistance. Alternatively you can contact Website Support on 0845 602 3108 who will be more than happy to help you, and will attempt to resolve any issues as soon as possible. Lines are open 7am to 7pm every day.

    Still need help? Click here to contact us.

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    How do I find my customer number?

    Your customer number is printed on the card you have been issued with and should be 9 digits long. If the number displayed on your card is 13 digits long you will only need the first 9 numbers. If you have a key fob, your customer number will be the last 9 digits.

    Alternatively, if you have a previous invoice available your customer number is printed on the top right hand side.

    Still need help? Click here to contact us.

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    I have a Booker Branch Account. How can I browse my local branch?

    If you are already a Booker customer you can create your online account and browse the range in your local branch.

    Some of our branches are able to offer a collection service and where this is available you will be able to order from a limited range of ambient products and/or Online Exclusive items.

    We also operate a delivery service from most branches; however you will be unable to place orders online for delivery unless it has been agreed with your Branch Manager. Click here to set up your online account or request to order online.

    Still need help? Click here to contact us.

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    I already have a Booker.co.uk account. How do I log in?

    To log in to your account you can enter your customer number on the Home page to proceed through to enter your username and password, alternatively select Login which is located on the top right hand corner of the web page to begin. You will be asked for your customer number, then e-mail address and password to access your account.

    If you have logged into the Booker website previously using the same computer, you will be remembered next time you return. However, if you try to add products to your trolley, checkout or use other functions within the site you will be prompted to enter your log in details before proceeding.

    Still need help? Click here to contact us.

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    I can't use some of your ordering options on the website?

    Booker is a trade only wholesaler and is not open to the general public. As a result you may be unable to use some areas of our website until you have completed your registration. Your account will not be activated until you have visited your local branch with two forms of business identification, and they have approved it.

    If you need further assistance please contact Website Support on 0845 602 3108 for assistance. Lines are open 7am to 7pm every day.

    Still need help? Click here to contact us.

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    Why can't I order products on your website?

    Booker is a trade only wholesaler and is not open to the general public. If you are not already a Booker customer and wish to open an account you must be over 18 years of age and the manager, proprietor or director of a registered business or charity.

    If you are not currently registered with us you can click here to select your local branch and register to be a Booker customer. Once you have your customer number you will need to take two proofs of business to your local branch so that they can discuss your individual requirements with you and set up your account for ordering.

    You will not be able to order online until you have agreed collection or delivery arrangements with the Branch Manager.

    Still need help? Click here to contact us.

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    I have a Booker online account but I am unable to place an order on the website?

    If you are already a Booker customer you will be able to access and download your invoice summary detail, register for our newsletter, view your previous purchases and browse the branch's product range online.

    Some of our branches are able to offer a collection service and where this is available you will be able to order from a limited range of ambient products and/or Online Exclusive items.

    You will not be able to order from the entire range on the website until you have requested an online ordering account and agreed collection or delivery arrangements with the Branch Manager. To register for an online ordering account click here . Your local branch will contact you within 24 hours to discuss your requirements.

    Still need help? Click here to contact us.

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    Do I need to, or how do I log off?

    If you are using a shared or public PC, e.g. internet cafe to access your account, you should always make sure that you log off before closing the browser to protect your privacy. Simply select the Logout option located on the top right hand corner of the page before you leave the site.

    If your account is inactive for more than 40 minutes we will automatically log you out from your account and save any items you have placed in your trolley for when you next return.

    Still need help? Click here to contact us.

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    Do you export to other countries?

    We service hundreds of export customers all over the world however we do not physically arrange the shipping of goods. All stock is purchased from us ex works.

    If you want to export goods we have details of reliable freight forwarders / shipping agents who will be able to deal with all your shipping requirements. For all export enquiries click here to contact us.

    Still need help? Click here to contact us.

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