If the event that you are experiencing problems with setting up your account you should contact Website Support on 0845 602 3108 who will be more than happy to help you. Lines are open 7am to 7pm every day except Monday and Thursday when we are open until 9pm for your convenience.

Alternatively click here for details on how contact your chosen branch for assistance.

Your log in name should be the e-mail address you used to register your account. If you have forgotten your log in details you should contact Website Support with your customer number on 0845 602 3108 who will be more than happy to help you, and will attempt to resolve any issues as soon as possible. Lines are open 7am to 7pm every day except Monday and Thursday when we are open until 9pm for your convenience.

We can e-mail your password to the address you registered with. Simply click on the link below and we will email it to you.

I forgot my password

Our technical support team continually monitor the performance of our website and will be aware if we are experiencing any problems. From time to time, we do experience issues, which we will be working hard to get fixed as soon as possible.

If the website appears to be operating slowly, first check that you are not experiencing the same problem with other websites. If it is your internet service that is affected, you may want to contact your service provider.

If you are using a dial-up connection we recommend that you use Broadband to get the best service from our website

We always aim to make our website easy to read, but if you find the text size is too small you can easily change it. Simply change the text size on your web browser settings to make it more suitable for you.

If you ever get an error message displayed whilst you are using our website, we will have been sent a copy of the message that you received and will be working to fix the issue you have experienced.

Some error messages are self explanatory, but in the event that it is not clear what the problem you are experiencing is, and you want to talk to someone about it, please don't hesitate to contact Website Support on 0845 602 3108 who will be more than happy to help you, and will attempt to resolve your problem as soon as possible. Lines are open 7am to 7pm every day except Monday and Thursday when we are open until 9pm for your convenience.

If you have purchased a scanner from us, we have a number of documents available online to help you get started.

Click here to go directly to our Scanner page for more help and assistance.

If you have purchased a scanner from us, and are experiencing problems with it, we have a number of documents available online to help you. Alternatively, please contact your local branch to discuss any issues. Their contact details will be shown on the left hand side of the Your Booker page when you are logged into your account.

Click here to go directly to our Scanner page for more help and assistance.

If you have had problems printing a voucher we sent you via the website, we are able to re-set it for you so that you can try again. Simply follow the links to let us know and we will contact you once we have.

We will only be able to re-set this voucher for you once so please check your printer and other equipment is working correctly before you contact us.