Booker Wholesale | Terms & Conditions

Terms & Conditions

Terms & Conditions of Purchase

Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site.

To place orders using this web site you must be a registered customer of Booker Limited and/or Booker Direct Limited through its trading entities CTM Wholesale and Booker Direct ("Booker"","we", "us" or "our") and be a business which is operated by a person who is 18 years of age or over.

These Terms and Conditions were most recently updated on the 29th July 2008 and apply to all sales and purchases.

1. Purchase Contract

All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. We reserve the right at all times at our sole discretion to amend these Terms and Conditions at any time. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.

We will notify you by e-mail to the e-mail address you have provided to us as soon as possible to confirm receipt of your order and e-mail you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered and at this point the purchase contract will be made and we will supply the goods to you in accordance with these Terms and Conditions.

2. Pricing and Availability

The prices quoted on our website are national indicative/ guide prices only. All prices are quoted excluding VAT, where applicable VAT will be added to invoices. Prices are liable to change without prior notice and are a guide only Booker cannot guarantee the supply of product.
The actual order value cannot be determined until the day of delivery because the prices quoted on the website are likely to vary either above or below the prices in the store on the day your order is picked and delivered.
Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer.
If you would like us to deliver a substitute line should selected lines be unavailable, you can request this when placing your order or a substitution policy may be agreed with local store.
Product descriptions and prices should only be used as a guide and Booker reserves the right to vary them without notice.

3. Delivery

Delivery will be made to the address specified by you when you register on the website.
Delivery will be made only to an adult aged 18 years or over.
Delivery dates, times and charges will be agreed with you by the store manager prior to the start of your delivery service, and prior to you being given access to place an order on the web site. Delivery times, where agreed, are approximate only and subject to clause 9 below there shall be no liability on Booker for late or cancelled delivery.
It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the agreed date and time. All goods must be signed for on delivery by an adult aged 18 years or over.
If no one is at the address when delivery is attempted the goods will be retained by us. Any goods ordered via the Booker Web Site, will remain the property of Booker.
Should you fail to be present for your delivery we are entitled to charge you in full price of the items contained in your order and the cost of delivery.
All alcohol and tobacco must be checked off at time of delivery and queries reported to the delivery driver immediately. No discrepancies will be entertained if such goods are not checked off at time of delivery.
All goods remain the property of Booker until payment has been made in full and has been received in full by Booker.

4. Order Error

Claims for shortages, damages or incorrect goods must be notified to your local store quoting your customer number and order number within 24 hours of delivery, With the exception of alcohol and tobacco, which must be checked at time of delivery.

Subject to clause 9 below, our liability will be limited to the price of the goods damaged, not delivered or incorrectly delivered and the cost of delivery.

5. Returns

Goods may not be returned without a collection note.

6. Payment

Payment for the delivered goods will be according to the trading terms that have been agreed in advance with your local store manager. Payment may be made by debit or credit card. Booker reserves the right to refuse delivery if these terms are not adhered to.

The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.

You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

7. Availability of service

The service may be unavailable at certain times to allow Booker to maintain and upgrade the website. Although Booker will always endeavour to inform customers in advance of any service unavailability, this cannot be guaranteed. Booker reserves the right to alter or withdraw the service at any time and also reserve the right to refuse the service to any customer without giving a reason.

8. Customer Complaints

If you have any comments or complaints on or about our website, please e-mail us at feedback@booker.co.uk.

9. Warranty and Liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty.

In addition to clause 4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Booker is constantly monitoring and checking the information on this website While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We would advise you to check the label or product packaging, prior to use.

Where precise information is important to you on a branded line, please contact the manufacturer whose contact details appear on the packaging or label. For any Booker own label product, please contact our Customer Relations team on 0845 602 6002.

Where a product description contains a link to another party’s website, please note that Booker does not vet these websites and has no control over their contents. Booker cannot accept any liability in respect of the use of those 3rd Party websites.

This data is supplied for your personal use only in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Booker makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Booker shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the price of the goods contained in that order.

10. Password/Account Security

At the time of your registration you will receive a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Booker shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

11. General

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only for your personal use in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

This web site is operated by Booker Group plc whose registered office is situated at Equity House, Irthlingborough Road, Wellingborough, Northants, NN8 1LT, registered number 5145685 (England and Wales).

Privacy Statement

The Office of the Information Commissioner (formerly Data Protection Commissioner) encourages the adoption of codes of practice for data controllers. We have developed a data protection policy, an information security policy and other internal controls to ensure that our uses of customer information comply with the eight Data Protection Principles of good information handling.

The principles require data to be: fairly and lawfully processed; accurate and kept up to date; adequate; relevant and not excessive; kept no longer than necessary; processed in accordance with the rights of data subjects; held securely; and not transferred to countries without adequate protection. Booker Group plc ("Booker") is committed to ensuring the privacy of your information. We understand that the privacy of your information is very important to you. We are careful about the information we ask you to provide and only use your information to process orders and to provide you with the best shopping experience possible.

We have set out below details of the information we will collect about you, how we ensure the security of your information and how we will use your information.

What personal information do we collect?

We only collect personal information that is knowingly and voluntarily given. Generally, this occurs when you register on the website, change your details, request a service, e-mail us, or provide us with feedback.

When registering with us, we need to collect the following information: Your e-mail address to confirm your order via e-mail. We will also need your e-mail address if you have given us permission to contact you about new features and special offers; your telephone number in the event of a problem with your order or delivery, as we may need to contact you quickly; a user name and password so we can store your details securely.

A user name and password also mean we can recall your information for you each time you log in.

We automatically collect anonymous information each time you visit. The information obtained in this way, which may include purchasing history or browsing patterns, is purely statistical and only used in aggregate form - it cannot be used to identify you. Typical information of this sort may be '40% of our customers buy spaghetti'.

Information in aggregate form is used to: build our understanding of customer habits, interests and requirements; build marketing profiles; help with the strategic development of our site and service; track usage of the site; measure the success of our service.

Cookies

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping trolley or to remember the user's preferences or registration details for a future visit. The Booker website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping trolley without having to login repeatedly. It also allows us to give you accurate information about your account and order history.

The Privacy and Electronic Communications (EC Directive) Regulations 2003 (“the Directive”), recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used, and to provide some information on how cookies are used. You can find more information on this subject at aboutcookies.org. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at aboutcookies.org. However, you should be aware that the Booker website (in common with most other shopping web sites) will not work without cookies. Our cookies do not contain or transfer any personally identifiable information about you.

How we store your personal information

We use Secure Socket Layer (SSL) technology that provides 128-bit encryption on your information before it is sent to us. This means only our secure server can read your information.

We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access or improper use. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We have a strict internal policy, which members of staff must comply with as a condition of employment and no external access to the system is permitted.

How we use your personal information

Personal information is used to: process orders; carry out market research; provide information about the products and services we offer; deal with queries; provide the best possible service; run competitions. If you do not wish to receive information about our products and services, or about services offered jointly with or on behalf of other organisations, you can decline the opportunity during registration.

Updating your personal information

You are able to change the details you gave us when registering by clicking on 'Personal'. You can change your name, phone number, e-mail address and password.

Disclosing information

We will not pass your information to any third parties if you have told us not to. We may pass on some general statistical information about our customers, sales figures, traffic patterns and related matters to reputable third parties, but these details will not include any personally identifying information.

If you have any queries or concerns about the privacy of your information, or how we use your information, please contact our Legal Department at Booker Group plc, Equity House, Irthlingborough Road, Wellingborough, Northants, NN8 1LT.