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Booker.co.uk Help

Welcome to Booker.co.uk Help. We have used valuable customer feedback to create a list of the most frequently asked questions to resolve any issues you may have and help you get the most from our site. If you cannot find what you are looking for click here for information on how to contact us.

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    When I order, who will do my shopping for me?

    One of our experienced order pickers will process and pick your order for you. They will only select the freshest and best quality products for you, and endeavour to pick every product you have ordered. Where any product you have requested is out of stock they may attempt to find you a suitable alternative where you have indicated that it is acceptable to send you a substitute.

    Still need help? Click here to contact us.

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    How do I print a list of products from your website?

    You can print a list of products (without product images) for your ease from our website. Simply select the print feature which appears at both the top right hand side, and bottom right hand side of any list you are viewing in the website.

    Still need help? Click here to contact us.

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    What is Spend & Save?

    Spend & Save is a way for us to reward you for all that you have spent with us. We do this by giving you a discount, which is in addition to our low prices, based on your monthly spend with us. This is payable to you in the form of Spend & Save vouchers which are redeemable against your account in-store.

    The discount level we offer is determined by your local 4-weekly spend on tobacco and non-tobacco : the more you spend the bigger your discount level.

    For example:

    Discount Level

    Discount Level


    Example Spend

    Example Spend


    Still need help? Click here to contact us.

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    Where can I find your Safety Data Sheets to help us comply with COSHH requirements?

    Safety data sheets provide information on chemical products and help people using those chemicals to make a risk assessment and assist employers to comply with COSHH requirements.

    A Safety Data Sheet is not a risk assessment, but provides you with information to help you make your own assessment. Where applicable they are available on the website for our professional own label product range. Safety Data Sheets for other branded products can be obtained direct from the manufacturer.

    Where Safety Data Sheets are available they can be found by clicking on the product description or image to display all product details. Click here to see where they can be found. Please note, this link will only appear where Safety Data Sheets are available.

    Still need help? Click here to contact us.

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    I have a Survey Invitation?

    Your views and opinions are always important to us so from time to time we may ask you to take part in a short survey when you visit our website. Please be assured that your response is completely anonymous.

    When you visit the Booker.co.uk website to shop you may be presented with a Survey Invitation. If you would like to take part please click on Yes and answer a few multiple choice questions. When you have finished click on Proceed to return to the Booker website.

    If you do not wish to take part simply select No and you will be directed to the Booker website where you can shop as normal.

    Still need help? Click here to contact us.

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    Do you export to other countries?

    We service hundreds of export customers all over the world however we do not physically arrange the shipping of goods. All stock is purchased from us ex works.

    If you want to export goods we have details of reliable freight forwarders / shipping agents who will be able to deal with all your shipping requirements. For all export enquiries click here to contact us.

    Still need help? Click here to contact us.

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