How can we help
Your customer number is printed on the card you have been issued with and should be 9 digits long. Alternatively, if you have a previous invoice available you can find it above your details on the left-hand side.
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Booker is a trade-only wholesaler and not open to the general public.
If you already shop in one of our branches, you can easily create an online account using your existing customer number. You cannot place delivery orders online until this is agreed with your local branch.
If you don’t have a Booker account yet, click here to registration for an account.
You can only order online after registering and agreeing collection or delivery arrangements with the Branch Manager.
Still need help? Click here to contact us.
You will need a trade card membership to shop at one of our Makro branches. To qualify for a card you will need to be in business, self-employed, a registered charity, or an OFSTED registered school or child minder/organisation with a business bank account.
If you do not yet have a Makro account and would like one you can click here to select your local Makro branch and register to become a customer. Makro branches are identified within the branch name displayed when using our branch locator.
You will not be able to order via booker.co.uk until you have registered for an online account and agreed collection or delivery arrangements with the Branch Manager.
Still need help? Click here to contact us.
If you have trouble setting up your account please contact Website Support for assistance.
If you’ve registered but haven’t received a confirmation email, it may take up to 15 minutes to arrive. If you still don’t see it, check your Junk or Trash folder and ensure you’re receiving other emails. To avoid future issues, add customercare@booker.co.uk to your address book.
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Have you taken your business over from a previous owner? If you have and they have passed their Booker account over to you, you will need to apply for a Booker account in your own name.
If not you may have already registered to use your account online and forgotten your username and/or password?
In the event that you are experiencing problems with setting your account up you should contact your local branch for assistance. Alternatively you can contact Website Support who will be more than happy to help you, and will attempt to resolve any issues as soon as possible.
Still need help? Click here to contact us.
Booker is a trade only wholesaler and is not open to the general public and as a result we only display prices to existing customers, however you are able to browse the site and see what products we sell. If you want to be able to see our prices or shop with us you will need to become a customer.
If you are already a Booker customer you are able to sign in/set up an online account and see prices.
If you are not currently registered with us you can click here to select your local branch and register to be a Booker customer. Once you have your customer number you will need to take two proofs of business to your local branch so that they can discuss your individual requirements with you and set up your account for ordering.
You will not be able to order online until you have agreed collection or delivery arrangements with the Branch Manager.
Still need help? Click here to contact us.
To save space on the page whilst giving you as much information as possible we have abbreviated some words on the website where they are industry recognised terms.
◦ RRP - Recommended Retail Price. The per unit re-sell price that the manufacturer recommends for this product.
◦ POR - Profit on Return. The percentage margin you would make per unit if you re-sell at the recommended retail price (RRP).
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Booker is trade-only and not open to the public.
You must be over 18 and a manager, proprietor, or director of a registered business or charity.
Existing customers can view previous purchases, download invoices, browse our range and access other services. Full ordering is available only after agreeing collection or delivery with your local branch.
How do I become a customer?
◦ Click here to choose your local branch and register.
◦ Once you have a customer number, take two proofs of business to your branch.
◦ Your branch will verify your account and set up ordering.
Still need help? Click here to contact us.
Once you have placed your order you will be unable to amend or cancel it via the website. You will need to contact your local branch if you wish to make changes.
Still need help? Click here to contact us.
Booker.co.uk accepts card pay using any of the following methods; Visa, MasterCard, Visa Delta, Visa Debit, and Maestro (Switch). Unfortunately we are currently unable to accept American Express, Amex, Diners, Solo or Electron.
To agree any other methods of payment please contact your local branch.
Still need help? Click here to contact us.
Delivery drivers are able to accept payment on delivery by cheque by prior agreement. However, should you wish to settle your account using any other method please contact your local Branch Manager for more details.
Still need help? Click here to contact us.
Yes, you can use an alternative card as long as you have the owner's permission to do so.
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If you need to set up, or amend an existing Direct Debit you should contact your local branch.
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Most branches can deliver up to 7 days a week, depending on available time slots. Delivery days and times vary based on vehicle availability, your branch, and your location. In some cases, delivery may not be possible due to distance, operational limits, or health and safety requirements. Your local branch can confirm what’s available.
Please note:
◦ Your orders must meet a minimum value which will be discussed with you during the set up process.
◦ One-off or infrequent deliveries depend on availability and may include service charges or higher minimum order values.
◦ Additional charges or higher minimums may apply for non-standard deliveries (e.g., long distances, difficult access, extra unloading time, or health and safety needs).
◦ If delivery isn’t possible for your business, your branch will explain why.
To review an existing delivery arrangement, please contact your local branch.
Still need help? Click here to contact us.
Wherever possible, we will always try to deliver to you wherever you are. However there may be occasions when we will be unable to do so. Please contact your local branch who will be happy to discuss your requirements with you.
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We service hundreds of export customers all over the world however we do not physically arrange the shipping of goods. All stock is purchased from us ex works.
If you want to export goods we have details of reliable freight forwarders / shipping agents who will be able to deal with all your shipping requirements. For all export enquiries click here to contact us.
Still need help? Click here to contact us.
You can review/amend your user information at any time here, but please be aware that changes made will only be applied to your Booker online account.
If you need to amend any other details on your account such as address or contact information you will need to contact your local branch.
Still need help? Click here to contact us.
You can change the e-mail address for your account and/or password here.
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If you cannot find the answer to your query within the Help pages, or if you have anything to ask or tell us, please feel free to contact us.
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If you are experiencing any technical problems with our website, registration, placing an order, managing your account, or the Booker App, and you can't find the answer within the Help section, please contact Website Support who will attempt to resolve your problem as soon as possible.
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If you need help with the Booker App on either iPhone or Android please contact Website Support.
Still need help? Click here to contact us.