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Booker.co.uk Help

Welcome to Booker.co.uk Help. We have used valuable customer feedback to create a list of the most frequently asked questions to resolve any issues you may have and help you get the most from our site. If you cannot find what you are looking for click here for information on how to contact us.

  • Getting Started
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  • Prices
    Why can't I see prices on your website?

    Booker is a trade only wholesaler and is not open to the general public and as a result we only display prices to existing customers, however you are able to browse the site and see what products we sell. If you want to be able to see our prices or shop with us you will need to become a customer.

    If you are already a Booker customer you are able to sign in/set up an online account and see prices. Simply click here to access your account.

    If you are not currently registered with us you can click here to select your local branch and register to be a Booker customer. Once you have your customer number you will need to take two proofs of business to your local branch so that they can discuss your individual requirements with you and set up your account for ordering.

    You will not be able to order online until you have agreed collection or delivery arrangements with the Branch Manager.

    Still need help? Click here to contact us.

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    What do WSP, RRP and POR mean?

    To save space on the page whilst giving you as much information as possible we have abbreviated some words on the website where they are industry recognised terms. These are WSP, RRP and POR.

    WSP is an abbreviation of Wholesale Sales Price. Unless otherwise stated this is shown exclusive of VAT and where applicable VAT rates to be applied are shown alongside all product details.

    RRP is an abbreviation of Recommended Retail Price. This is the per unit re-sell price that the manufacturer recommends for this product.

    POR is an abbreviation of Profit on Return. This is the percentage margin you can make per unit if you re-sell the product at the recommended retail price (RRP).

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    How do you calculate the Profit on Return (POR)?

    To calculate Profit on Return (POR) the following formula is used:

    Sell Price - Cost Price = Profit Profit / Sell Price x 100 = Profit on Return

    The Sell price is the unit RRP multiplied by the total number of items in the case The Cost price is the WSP including VAT

    For example;

    Product A has a WSP (inc. VAT) of £10.00. There are 20 units in a case with a RRP of 69p each

    £13.80 - £10.00 = £3.80 £3.80 / £13.80 x 100 = 27.54%

    Still need help? Click here to contact us.

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    Does it cost more to shop online?

    No, you will find the same prices online as they are in your local branch. The prices shown online are the prices that are currently valid in-store, albeit these prices are only a guide as to what your total order may cost at the time of processing. Prices charged will be the cost of the products you have ordered at the time of picking and processing your order, and as a result they may be different to the price shown on the website at time of order.

    For more information on our guide price please refer to our Terms & Conditions .

    Still need help? Click here to contact us.

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    How do I know how much I've spent?

    Your trolley will be displayed at the top right hand corner of most pages within the website which shows a sub-total of all products that you have added exclusive of VAT. You will also be able to see the total guide price including VAT if you click on your trolley to view it, or proceed to checkout.

    The guide prices shown online are the prices that are currently valid in-store, albeit these prices are only a guide as to what your total order may cost at the time of processing. Prices charged will be the cost of the products you have ordered at the time of picking and processing your order, and as a result they may be different to the price shown on the website at time of order.

    For more information on our guide price please refer to our Terms & Conditions .

    Still need help? Click here to contact us.

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    Will I get the same special offers and promotions that I see in my local branch?

    The special offers and promotions shown online are currently available in-store and where shown are valid at the time you place your order. The price you are charged will be the cost of the products you have ordered at the time of picking and processing your order, and as a result may be different to any special offers or promotion prices shown on the website at time of order.

    Please ensure that you check the end date of any offer before placing your order. The promotion end date is shown against all products on offer and may differ from product to product.

    For more information on our guide price please refer to our Terms & Conditions .

    Still need help? Click here to contact us.

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    When can I take advantage of promotions and offers?

    All of our promotions and special offers are displayed on the website as soon as they become available. Please note however that the invoice price will be applied at the time of picking and processing your order, and not at the point of ordering.

    You should therefore ensure that you check any validity periods of promotions and offers before placing your order if you want to benefit from these special deals. The promotion end date is shown against all products on offer and may differ from product to product.

    Still need help? Click here to contact us.

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    What is Cheaper by the Case?

    We sell some products in both cases and singles however you could save money on many of these lines if you buy a complete case rather than a single or quantity of singles, for example when a single item costs £1 and a case of 6 costs £5.

    Where you would make significant long-term savings by trading up and buying cases we identify them as Cheaper by the Case products so that you can decide if you would prefer to buy a whole case before adding the product to your trolley.

    Still need help? Click here to contact us.

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    What are Clearance Lines?

    Clearance products are being discontinued from the Booker range and are being sold through to make way for alternative products. We want to give you as much notice as possible when we delist products which is why we identify them on the website for you.

    Still need help? Click here to contact us.

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    Why do I only see a 'guide price' for my order?

    The prices shown online are the prices that are currently valid in-store, albeit these prices are only a guide as to what your total order may cost at the time of processing. Your invoice price will be the cost of the products you have ordered at the time of picking and processing your order, and as a result they may be different to the price shown on the website at time of ordering.

    For more information on our guide price please refer to our Terms & Conditions .

    Still need help? Click here to contact us.

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