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Booker.co.uk Help

Welcome to Booker.co.uk Help. We have used valuable customer feedback to create a list of the most frequently asked questions to resolve any issues you may have and help you get the most from our site. If you cannot find what you are looking for click here for information on how to contact us.

  • Getting Started
  • Products
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  • Promotions
    How do I find products that are on promotion?

    To find products that are currently on promotion select the Price & Promotions tab and click on an advert to display a list of products that are currently included on that particular promotion. Alternatively when browsing categories all lines on promotion will be displayed at the top of the list.

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    How do I know if a product is on promotion?

    Products that are on promotion will be displayed with either a Prices Down or Multi-Buy icon beside them. To find a list of products on promotion select the Price & Promotions tab and click on your chosen advert to display them.

    If you are a Premier customer you can find your exclusive promotions online by signing into your account and clicking on the Premier tab. Retail Club customers will find their promotion details on the Price & Promotions tab. Alternatively please refer to your promotional literature to identify lines that are currently on offer.

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    What are Prices Down products?

    Products that are highlighted as Prices Down lines are products that we currently have on promotion. Where they are highlighted as Prices Down these lines are featured on one of our promotions until the date shown and are either reduced in price, or are special promotional packs.

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    What is a multi-buy?

    A multi-buy is a promotion where you will be required to buy one or more products to receive either another one free, or a monetary discount. Clicking on the multi-buy description (shown in red text underneath the multi-buy icon) will give you more details about the deal.

    You will need to add all products included in the multi-buy, including relevant 'Reward' items to qualify for the deal.

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    What is Cheaper by the Case?

    Cheaper by the Case products are not currently on promotion but they do offer significant savings for customers wishing to trade-up to cases. Where we sell both cases and singles you could save money on many of these lines if you buy a complete case rather than a single/quantity of singles, for example when a single item costs £1 and a case of 6 costs £5.

    Where you would make significant long-term savings by trading up and buying cases we identify them as Cheaper by the Case products so that you can decide if you would prefer to buy a whole case before adding the product to your trolley.

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    What are Clearance Lines?

    Clearance products are being discontinued from the Booker range and are being sold through to make way for alternative products. We want to give you as much notice as possible when we delist products which is why we identify them on the website for you.

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    How do I know how long your promotion prices are valid for?

    We often have a number of promotions running at the same time. To find out how long a particular promotion is valid for click on the advert on the Promotions tab to display a list of all products included. You will find a short line of text at the top of the list of products advising you when that particular promotion is valid from/to. Alternatively the date the promotion is valid to is displayed alongside all products on a prices down or multi-buy promotion.

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    I have been charged the normal price, and not the promotion price that was showing when I placed my order?

    All of our promotions and special offers are displayed on the website as soon as they become available. However, your invoice is generated at the time of picking and processing your order, and prices may be different to the amount shown at time of ordering. You should therefore ensure that you check any validity periods of promotions and offers before placing your order if you want to benefit from these special deals.

    For more information on our prices please refer to our Terms & Conditions .

    Still need help? Click here to contact us.

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    How do I know how much I am saving when a product is on promotion?

    When a product is reduced in price, we show you the normal wholesale selling price (Normal WSP), the promotion price (Now), and the total amount you are saving. We also show you your total promotion savings in the Summary section of your trolley.

    Some deals may no longer be valid at the time your order is processed and invoiced, whereas other deals may have started. You should therefore ensure that you check promotion validity periods carefully before adding them to your trolley.

    Still need help? Click here to contact us.

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    How will I know how much your promotions have saved me in total?

    When you review your trolley, or decide to checkout, the total amount that you have saved by purchasing promoted lines when compared to the normal selling price is calculated. This value is shown in the trolley summary as Prices Down Total Savings.

    Some deals may no longer be valid at the time your order is processed and invoiced, whereas other deals may have started. You should therefore ensure that you check promotion validity periods carefully before adding them to your trolley.

    Still need help? Click here to contact us.

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