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Key Benefits

  • More profit
  • Electronic ordering
  • Daily price/product updates
  • 365 day expert UK technical support
  • Full product file pre-loaded
  • Many other benefits

Frequently Asked Questions

Q1. Do I have to pay anything?
You only have to pay service fees. These cover your regular price file, promotion and software updates as well as help from the TRDP technical support team.
Q2. How much are the service fees
Your costs will depend on the number of systems you receive and are as follows:

1 Lane - £15.50
2 Lanes - £23.00
3 Lanes - £25.00

Prices per week, exclusive of VAT.
Q3. Who do I pay the service fees to?
You sign a Direct Debit agreement with The Retail Data Partnership Ltd (TRDP) to cover the service fees.
Q4. How is the money collected?
Via a monthly direct debit by The Retail Data Partnership Ltd.
Q5. When do the service fees start?
The support costs start from the day of delivery.
Q6. What happens if I don't pay my service fees?
The team at The Retail Data Partnership Ltd will reach out to see if they can help. If you are unable to pay your support fees then you will no longer receive automatic price file, promotions and software updates. The TRDP support team will also be unable to help you.
Q7. What happens if my direct debit to TRDP fails or gets cancelled?
If your Direct Debit to TRDP is stopped, the team at TRDP will contact you to help you rectify the problem.
Q8. Can my system work with dial-up internet?
Unfortunately not, ShopMate's automatic updates require a consistent broadband connection.
Q9. Does it come with a warranty?
Yes, the warranty lasts for 3 years and covers all hardware except the CS3000 scanner and laser printer, which have their own warranty of 1 year.
Q10. Can I order from Booker using my EPoS system
Yes, TRDP's OrderMaster system along with your CS3000 scanner can link to Booker and place and process orders electronically.
Q11. What sort of scanner is it?
If requested, you will receive a Symbol CS3000 scanner, the same as the Booker Internet Scanner.
Q12. Will someone come out and install my system for me?
TRDP's ShopMate EPoS system is designed to be easy to install and use. You will receive everything you need to get started, including help guides and products keys when you receive your EPoS system.
Q13. What if I need someone to install my system for me?
TRDP can provide installation and on-site training for a cost of £450.00 exclusive of VAT which can be collected over three direct debit payments if you wish.
Q14. How will my increased agreed spend limit be calculated?
Booker will look at the previous 12 months' sales to work out the average weekly non-Tobacco spend then add £750.
Q15. I am 100% loyal to Booker and I have no further spend to offer. Can I still have an EPoS system?
Booker will look for ways to help you grow your business so that you can qualify for the agreement.
Q16. What happens if I fail to reach the agreed spend increase with Booker?
We hope this won't happen. However Booker reserve the right to suspend the EPoS system.
Q17. How long is the increased spend contract with Booker for?
The contract is for 36 months
Q18. If I sell the business and pass the system to the new owner will Booker continue the spend contact with them?
The new owner will need to sign an agreed spend with Booker and agree a transfer of ownership with Booker and The Retail Data Partnership Ltd.
Q19. What happens once the next 3 years are over?
Your service fee costs will continue with TRDP. The TRDP team will contact you close to the end of your contract to discuss what options are best for your business.
Will the system have only Booker products on it?
The system will be pre-loaded with the Booker product file and will receive regular price file and promotion updates. In addition, you will also receive the TRDP general price file including News & Magazine product information. You can easily add products not supplied by Booker.
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